F**k Dell With Sandy, Poisonous Cactus. FedEx, too.

[Staggerwing]

Do you still have the old machine? If it has VESA mounting holes on the back you could buy a cheap VESA stand and give it to one of your kids to use. The holes will be either 75mm or 100mm apart and there are stands and wall brackets for each.

[bayonetbrant]

Do you still have the old machine? If it has VESA mounting holes on the back you could buy a cheap VESA stand and give it to one of your kids to use. The holes will be either 75mm or 100mm apart and there are stands and wall brackets for each.

wife still using old machine while we try to get new Win8 machine to work with hospital VPN

[Boggit]

Boggit - we got FedEx to honor the $2k, which left us about $100 short of the cost of the new (and admittedly, vastly-upgraded computer)

No one at Dell or FedEx ever directly apologized for squat.

Humorously enough, though, once I posted the images to Dell's FaceBook page, suddenly I had Dell customer service reps all over the place hitting me up by chat messages wanting to know if my order had arrived, and was I happy with the computer, and did I need help walking thru setup, etc, etc.  But all on FaceBook.  No emails, no phone calls, nothing else.

Well, I guess it could be worse. I hope you mentioned on facebook that Dell had never apologised just to make the point. It sounds like their sudden attention was no more than a PR damage limitation exercise. Did they at any time chance their arm by asking if you'd recommend Dell to a friend?