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IRL (In Real Life) => Tech Talk => Topic started by: BanzaiCat on June 24, 2018, 01:57:56 PM

Title: Steam Missing File Privileges
Post by: BanzaiCat on June 24, 2018, 01:57:56 PM
I bought the Civ IV pack in the Steam Summer Sale today; it included a copy of the updated version of Civilization IV: Colonization, and I have been wanting to give it a try.

I also bought Halycon 6.

The Civ IV pack includes Civ IV, two Civ IV expansions, and the upgraded Colonization. All three of the former installed without a problem. Colonization, the one game I want to really try, of course refuses to run. It keeps giving me an error stating "An error occurred while installing Sid Meier's Civilization IV: Colonization (missing file privileges)."

I've already gone through the Steam Support site and tried everything (clear cache, restart Steam, restart computer, etc. etc.) and nothing is working - the game just simply will not download at all. Meanwhile everything else did download and install without a problem. Figures the one damn game out of that pack that I want to play has to be the one that will not work.  :-\

Steam and Google aren't providing answers so I was hoping one of you Grogs might have run across this issue before, maybe not necessarily with Colonization. Anyone?
Title: Re: Steam Missing File Privileges
Post by: Huw the Poo on June 24, 2018, 02:20:16 PM
Is this after downloading but before installing?  My first thought would be to run Steam as admin, then try again.  My Windows days are long behind me so I'm not sure what else to try.

That said, I did find shitloads of suggestions (https://www.google.com/search?hl=en&q=steam%20missing%20file%20privileges).
Title: Re: Steam Missing File Privileges
Post by: BanzaiCat on June 24, 2018, 02:54:41 PM
Quote from: Huw the Poo on June 24, 2018, 02:20:16 PM
Is this after downloading but before installing?  My first thought would be to run Steam as admin, then try again.  My Windows days are long behind me so I'm not sure what else to try.

That said, I did find shitloads of suggestions (https://www.google.com/search?hl=en&q=steam%20missing%20file%20privileges).

Before installation. Actually, technically, it's during. About 0.5 seconds after clicking 'download' it hits me with the error.

Strangely, it calls out a specific MP3 file within the installation folders. No idea what that shite is all about. I reached out to Steam Support to see if they had any answers. Thanks, Huw, I've seen all those suggestions and tried 'em to no avail unfortunately.

Could be too that it's just this laptop; I'm using one of my two work laptops. It might work at home but I'd hate to wait a few more weeks before finding out.
Title: Re: Steam Missing File Privileges
Post by: Huw the Poo on June 24, 2018, 03:17:48 PM
Ah, in that case try one of the suggestions found in that search - something about deleting the Steam folder called "downloading" or something.  Presumably that will reset the download queue completely and, with luck, it will download properly next time.
Title: Re: Steam Missing File Privileges
Post by: Pete Dero on June 24, 2018, 03:47:06 PM
Quote from: Huw the Poo on June 24, 2018, 03:17:48 PM
Ah, in that case try one of the suggestions found in that search - something about deleting the Steam folder called "downloading" or something.  Presumably that will reset the download queue completely and, with luck, it will download properly next time.

Before deleting a folder you could go in to steam settings - downloads and delete the download cache.
Make sure you have your log-in data because this will restart steam and require you to log-in again.
Title: Re: Steam Missing File Privileges
Post by: bbmike on June 24, 2018, 06:07:10 PM
And also ask at the Civfanatics forums for help. And if you do get Civ4:Colonization running I highly recommend The Authentic Colonization (TAC) mod (https://forums.civfanatics.com/threads/mod-the-authentic-colonization-tac.440319/) and/or the Religion and Revolution mod (https://forums.civfanatics.com/threads/religion-and-revolution-download-and-instructions-overview.623399/). The TAC mod will give a closer to the original game experience and the RR mod will add a ton of new stuff.
Title: Re: Steam Missing File Privileges
Post by: BanzaiCat on June 24, 2018, 06:11:13 PM
Quote from: Huw the Poo on June 24, 2018, 03:17:48 PM
Ah, in that case try one of the suggestions found in that search - something about deleting the Steam folder called "downloading" or something.  Presumably that will reset the download queue completely and, with luck, it will download properly next time.

Tried already, but no joy. :(

Quote from: Pete Dero on June 24, 2018, 03:47:06 PM
Before deleting a folder you could go in to steam settings - downloads and delete the download cache.

Tried that also already, and also no joy. :( :(

Quote from: bbmike on June 24, 2018, 06:07:10 PM
And also ask at the Civfanatics forums for help. And if you do get Civ4:Colonization running I highly recommend The Authentic Colonization (TAC) mod (https://forums.civfanatics.com/threads/mod-the-authentic-colonization-tac.440319/) and/or the Religion and Revolution mod (https://forums.civfanatics.com/threads/religion-and-revolution-download-and-instructions-overview.623399/). The TAC mod will give a closer to the original game experience and the RR mod will add a ton of new stuff.

Yep, fully intend to try that TAC mod; I've heard a lot of good things about it.

This is disappointing, but I guess it happens.

Like I said, it always calls out the same MP3 file (Miffin'sGd.March.mp3) each time it gives me the missing file privileges error.

I even tried uninstalling and reinstalling Steam. Their help desk got back to me and suggested I do that - of course it didn't work.

Wish there was a way I could download it as a ZIP or something but I doubt Steam will do anything like that.
Title: Re: Steam Missing File Privileges
Post by: bbmike on June 24, 2018, 06:19:51 PM
Just looked for that file in the Civ4 Colonization folder under Steam. It's not even there.
Title: Re: Steam Missing File Privileges
Post by: mirth on June 24, 2018, 06:25:21 PM
(https://www.grogheads.com/forums/proxy.php?request=http%3A%2F%2F2.bp.blogspot.com%2F-upmrbvTr8JU%2FTqhZPrZgMDI%2FAAAAAAAAAC0%2FoZTZHwMuldA%2Fs1600%2Fturnitoffandonagain.jpg&hash=ac8066b9a14a9bee805ce80730bcd13f35824e8c)
Title: Re: Steam Missing File Privileges
Post by: BanzaiCat on June 24, 2018, 07:40:44 PM
Quote from: bbmike on June 24, 2018, 06:19:51 PM
Just looked for that file in the Civ4 Colonization folder under Steam. It's not even there.

Really not? For the new version of the game? That's really odd.

I had to explain to the Steam Support person that answered me about that file. I have a feeling there's an issue with it but can't understand why it's just affecting my PC.

Since it's stuck downloading, it's in a Downloading folder (Program Files(x86) > Steam > steamapps > downloads > 16810 > Assets > Sounds > Soundtrack

The file just before it (MeinHerzInHohenFreudenIst) is the last item in the list. All the MP3s in that folder start with 6ViolinSonatasPandolfiMealli and go through MeinHerzInHohenFreudenIst, so it's basically A-M and then nothing. That one damn file is holding everything up. I must know why.
Title: Re: Steam Missing File Privileges
Post by: bbmike on June 24, 2018, 08:06:12 PM
I can't find it. I was gonna send it to you.  ???
Title: Re: Steam Missing File Privileges
Post by: BanzaiCat on June 24, 2018, 08:09:00 PM
I appreciate the thought, bbmike. Maybe Steam Support will come up with something.  :2funny:
Title: Re: Steam Missing File Privileges
Post by: steve58 on June 24, 2018, 11:38:54 PM
BC -- I just installed (reinstalled) Colonization and I can see the Mifflin'sGd.March.mp3 file under C:\Program Files (x86)\Steam\SteamApps\common\Civilization IV Colonization\Assets\Sounds\Soundtrack.  I can send it to you if you'd like.

Also, just curious what version Windows you running?  I've got Windows 7.  WOnder if its a Windows 10 issue?
Title: Re: Steam Missing File Privileges
Post by: BanzaiCat on June 25, 2018, 07:11:57 AM
Hi Steve - that would be awesome if you don't mind sending it. I've no idea if it will do anything but it's worth a shot.

It's a Windows 10 laptop so that might be the issue. I'm loath to request a refund as it might very well work fine on my PC at home (which is 7).

I'll PM you my email in a moment; thanks again.
Title: Re: Steam Missing File Privileges
Post by: bbmike on June 25, 2018, 07:26:27 AM
It works for me on Windows 10, both desktop and laptop.
Title: Re: Steam Missing File Privileges
Post by: BanzaiCat on June 25, 2018, 07:33:36 AM
Maybe it's just that laptop, then.

It's not the one I use for work, mainly...it's a bit old but it's a powerhouse (32GB RAM, can't recall the graphics card but it's robust - used to use it for video production a lot).
Title: Re: Steam Missing File Privileges
Post by: JudgeDredd on June 25, 2018, 07:36:25 AM
Quote from: BanzaiCat on June 24, 2018, 08:09:00 PM
...Maybe Steam Support will come up with something...
:DD
Title: Re: Steam Missing File Privileges
Post by: BanzaiCat on June 25, 2018, 07:39:02 AM
^ This guy knows what's up.  O0

They replied to me in 30 minutes when I first posted my question, and I replied immediately to them...and haven't heard since. I doubt I will but who knows.
Title: Re: Steam Missing File Privileges
Post by: steve58 on June 25, 2018, 09:42:52 AM
BC, the file is on its way.
Title: Re: Steam Missing File Privileges
Post by: BanzaiCat on July 08, 2018, 07:23:40 PM
Once I had some time today after getting home yesterday, I installed it on my desktop PC and the game runs with no issues. I'd guess it was a Windows 10 issue but since bbmike says it works for him on it, who knows.