Author Topic: Transferring Games to a New Computer  (Read 2322 times)

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Offline Steelgrave

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Transferring Games to a New Computer
« on: March 04, 2012, 12:10:36 PM »
So! This is the first time that I've bought a new computer and the vast majority of my games on the old computer are direct downloads, rather than my having a disc. I have a 1TB external drive which was my backup on my old computer. I put all essential files on it, then moved my game library files intact, then plugged it into my new rig in order to easily move my files.

All of the non-games transferred smoothly. My games, however, are another story. My Steam and GoG libraries were no issue, since I simply re-downloaded them from online. The games on my external hard drive however (mostly Matrix) seem to know they are not in Kansas anymore and do not want to run. Some of them are recent purchases, so I pulled up links from Primus to re-download them, but Primus is saying the links have expired (since November???). I went to Matrix and not all of my games are on my account for some reason. I'll have to doublecheck and see where I purchased Panzer Corp from, maybe it was Slitherine (but I usually buy directly from Matrix).

Anyway....any thoughts on the best course of action here?

Offline Staggerwing

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Re: Transferring Games to a New Computer
« Reply #1 on: March 04, 2012, 01:17:29 PM »
When you say they won't run do you mean the installers or did you actually install the games to the external HDD?
If you are trying to run installed games they might not run because lots of things in the new 'puter are located in
different places than in the old and the registry file may not include the proper references. You will need to install them
again. If the installers don't work then I'm not sure what the issue is. Hopefully you have saved the actual installer files
after the original purchase and download. Otherwise...

FROM MATRIX:

Quote
Question:   How do I download my game again?
Categories:   Downloading Problems

Answer:   

If you bought the game from our new Plimus store:

 

Our new store supports unlimited re-downloads.  However, your download link will only be available for a limited number of download attempts or a certain amount of time. If you need to download your game again and your download link is expired please contact our Help Desk or contact support@plimus.com and we will be happy to reactivate your download for you.

 

If you bought the game from our old Digital River store (purchases older than 11/18/2010):

 

To begin a new download for a product purchased from Digital River, please follow these steps:

 

    Go to http://www.findmyorder.com
    Enter your order number and the password used or your email address and the last 5 digits of the credit card used in purchasing the item(s).
    Click FIND.
    Click BEGIN DOWNLOAD or Begin HTTP Download (NOTE: If hitting the http button does not work, try right clicking on the button and choosing the option 'save target as'.)
    If you are presented with an option to either "Open file from current location" or "Save to disk", please choose "Save to disk".
    You will then be prompted to choose a location to place the downloaded file. We recommend placing the file on your desktop for easier access.

 

Note for Digital River Purchases: If you have purchased your game and the extended download option OVER 2 years ago your download file is no longer available as we are only able to keep a backup copy of your digital file for a maximum of 2 years after the date of purchase. If you did NOT purchase the extended download option when you purchased from Digital River then your game is only available for a maximum of 30 days from the original date of purchase.

 

Please note that you can always contact our Help Desk and we will do the best we can to make your download available to you even if it is not normally available from Digital River, though we may not be able to help in all cases.

 

Purchases from Plimus have no time limit on their backup. You can redownload them no matter how long ago you purchased the game.

 

Please keep in mind that you should always make physical backups (prints, notes etc.) of important information like email invoices, serial numbers and order information. Also please remember to register your games to get the latest updates and betas.
http://matrixgames.com/support/faq.asp?id=8

FROM PLIMUS:
Quote
The download link has expired, and I need to download again (top)

To reactivate your download, contact the vendor from whom you bought your product. You can also email us at support@plimus.com and we’ll take care of this for you. You will receive an email with your link and download instructions.
http://home.plimus.com/ecommerce/shoppers/customer-faq#5




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Offline Steelgrave

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Re: Transferring Games to a New Computer
« Reply #2 on: March 04, 2012, 01:19:54 PM »
Cool. Thanks for the help, Stagger. I think your suggestion to contact Plimus and reinstall is best, since the only games giving me problems are the Matrix/Slitherine products. I do have all my emails with receipts and numbers and the like, it's just the links that no longer work. Thanks much :)
« Last Edit: March 04, 2012, 01:21:51 PM by Steelgrave »