Author Topic: Osprey Website??  (Read 986 times)

0 Members and 1 Guest are viewing this topic.

Offline demjansk1942

  • Viking
  • ****
  • Posts: 347
Osprey Website??
« on: April 14, 2020, 05:34:34 AM »
For the past week I am having problems of logging into the website from the USA store.  I have seen the announcements on Twitter and Facebook of problems with the website.

I was wondering if all of you who would like to purchase something or get the free books are having the same problem.

Thanks

Offline fran

  • Equites
  • ***
  • Posts: 218
Re: Osprey Website??
« Reply #1 on: April 14, 2020, 07:21:06 AM »
Someone on here mentioned you can check their Facebook page for status updates or their website issues.

The previous time this was reported I was able to get the Week 3 Free books, although the site was a bit slow for me.

Offline Tripoli

  • Man-at-Arms
  • *****
  • Posts: 1020
Re: Osprey Website??
« Reply #2 on: April 14, 2020, 07:25:10 AM »
I've had trouble with both the Week 2 and Week 3 book offers-I've tried about 10-12 times, between the two weeks, without any luck.  I did get the Week 1 books
“Do I not destroy my enemies when I make them my friends?” -Abraham Lincoln

Offline W8taminute

  • Landsknecht
  • *******
  • Posts: 5062
  • Open your heart
Re: Osprey Website??
« Reply #3 on: April 14, 2020, 07:39:04 AM »
^Same here.  I got the Week 1 books but can't log into the US store with my account. 
We battle not against flesh and blood...

Offline steve58

  • Landsknecht
  • *******
  • Posts: 4322
Re: Osprey Website??
« Reply #4 on: April 14, 2020, 08:06:29 AM »
I can still log in.  Maybe try a different browser, flushing your browser caches and/or running ccleaner or something similar.
The democracy will cease to exist when you take away from those who are willing to work and give to those who would not.   Thomas Jefferson

During times of universal deceit, telling the truth becomes a revolutionary act.   George Orwell

If you ever find yourself in need of a safe space then you’re probably going to have to stop calling yourself a social justice warrior. You cannot be a warrior and a pansy at the same time.   Mike Adams (RIP Mike)

Online Grim.Reaper

  • Crossbowman
  • *
  • Posts: 7147
Re: Osprey Website??
« Reply #5 on: April 14, 2020, 08:58:24 AM »
For those having issues with Osprey, possibly solution for you. Seems they are having trouble with the wrong country being assigned to people as their store. For example, by default I was put in United Kingdom store and I didn’t realize that, then I added all my free books and attempted to checkout. Then received message said I had incorrect store because of my address not matching United Kingdom. I tried changing the country (at top of screen) and continue to lock up and even when I tried login, would often time out. I figured out the issue was because of the incorrect store and the items in my cart being selected when I had the incorrect country set.

To fix it:

1) Login to the site while the incorrect country is set (in my case United Kingdom)…this will allow you to login. The country dropdown at top of the screen must be set to the incorrect country that was set when you first added your books to the cart.

2) Go to your shopping cart, remove all the contents you added when you had the incorrect country selected.

3) Now go to the top of the screen and change the country to the correct one (in my case United States)

4) Then go and re-add all the free books again.

5) Then go through the checkout process and it will work fine.

It appears there is some issue between the country it selects for you and the items in your cart being linked to that. Following the steps above, worked great for me and instantly was able to get my books after struggling the last few days.

Hope this helps people who might be experiencing the same problem.
Modify message

Offline WallysWorld

  • Man-at-Arms
  • *****
  • Posts: 1048
Re: Osprey Website??
« Reply #6 on: April 14, 2020, 09:34:05 AM »
Thanks for posting that, Grim.Reaper. I followed your instructions and managed to get week 3's and week 4's books downloaded.
"I used to be with it, but then they changed what *it* was. Now what I'm with isn't *it* and what *it* is seems weird and scary to me." - Abraham Simpson

Offline W8taminute

  • Landsknecht
  • *******
  • Posts: 5062
  • Open your heart
Re: Osprey Website??
« Reply #7 on: April 14, 2020, 02:27:56 PM »
Thanks Grim.  Those instructions helped me resolve my log in issues.
We battle not against flesh and blood...