Hello everyone,
I don´t want to bore you with my little gaming problems, but I raise this thread to get (hopefully) an advice from you.
On July 11th I purchased "Congo Merc" (PC version) published by Hexwar.
For unknown reasons the game refuse to start on my computer (win7, 32bit).
The same day I submitted a helpdesk ticket, reporting my problem.
On July 13th I submitted my 2nd helpdesk ticket, as the first one was unresponded (due to weekend)
The next day I got a reply to the second ticket, stating that the game should run on a win7 / 32 bit operating sytem, and that they will have a look at it.
On July 27, without any further news, I submittted a third ticket, asking for a refund.
Today, July 30, I´m still waiting for a reply to this ticket.
I´m runnning a little out of ideas about what to do next. I just wrote them, that I still like to get a response to my request, and also that I know its the holiday season here in Europe.
But honestly I feel a bit disregarded and left alone.
whats the tech problem stopping you from playing?
Nobody knows.
When I try to launch the game, I get an error message stating that the game isn´t compatible with my operating system, and that I should contact the developer of the software about this issue.
can you change the compatibility in the properties?
UCG: Thanks for trying to help.
In the error message I´m asked to check whether I need a 32 bit or a 64 bit version of the software (Congo Merc) that I´m trying to run.
I checked, but the game also won´t run in compatible mode to vista. (xp isn´t available).
One more thing: on the product page isn´t stated, that a specific operating sytem is required.
Can you take a screenshot of what happens when you try to run it? Did you download it from the vendor, and if so, how sure are you that you downloaded the 32-bit version?
^ This. It really does sound like you have the wrong executable for your processor architecture.
Quote from: Huw the Poo on July 30, 2015, 07:05:22 PM
Can you take a screenshot of what happens when you try to run it? Did you download it from the vendor, and if so, how sure are you that you downloaded the 32-bit version?
This is the error message I get:
The German text roughly translate to this:
The version of the data file isn´t compatible with the operating windows version. Open the system information of your PC to check, whether a x 86-(32 Bit)- or a x 64-(64 Bit) version of the program is required. Contact thereafter the developer / publisher of the software.
There is only one version of the game available to download:
You aren't the only one to complain about this (https://www.hexwar.com/forums/topic/congo-merc-doesnt-start/) (unless that's you, heh). Sounds to me like they forgot to include the 32-bit build in the installer. To be honest I don't think there's much more you can do than wait for a resolution, but I'm fairly sure that the 32-bit issue is the problem.
Yes, that´s me.
Thanks for all comments and advices.
What really piss me off, is their lack of communication.
Quote from: Tosh on August 01, 2015, 05:06:09 PM
Yes, that´s me.
Thanks for all comments and advices.
What really piss me off, is their lack of communication.
What is REALLY going to piss you off is seeing how bad the game is once you've gone through all the trouble to get it running.
Quote from: Jarhead0331 on August 01, 2015, 05:12:10 PM
What is REALLY going to piss you off is seeing how bad the game is once you've gone through all the trouble to get it running.
Hm. Great news.
O.K., then I´ll be thankful that they don´t support me, to get it running. :D
Quote from: Jarhead0331 on August 01, 2015, 05:12:10 PM
What is REALLY going to piss you off is seeing how bad the game is once you've gone through all the trouble to get it running.
Happy to take their advertising money though? ;)
Quote from: Huw the Poo on August 01, 2015, 06:26:49 PM
Quote from: Jarhead0331 on August 01, 2015, 05:12:10 PM
What is REALLY going to piss you off is seeing how bad the game is once you've gone through all the trouble to get it running.
Happy to take their advertising money though? ;)
Would you prefer I lie and pretend it's good? Then we'd just be the wargamer.com.
Quote from: Huw the Poo on August 01, 2015, 06:26:49 PM
Quote from: Jarhead0331 on August 01, 2015, 05:12:10 PM
What is REALLY going to piss you off is seeing how bad the game is once you've gone through all the trouble to get it running.
Happy to take their advertising money though? ;)
Yeah. You should only take advertising dollars from companies for products you personally enjoy. And if someone wants to advertise a product you may not care for, don't worry about turning it away, because Huw the Poo will personally make up the difference out of his own pocket.
Right?
I was just making a little joke - I thought the emoticon sufficed to show that - and Jarhead seemed unoffended. But you just carry on being a dick, tgb, it seems to be what you enjoy.
OK, Ok guys...come on, everyone is friends here. Lets move on. :))
It would seem to me that if it were a goof like sending out the wrong build then the problems would be widespread. Its either some setting on your end or some rare software glitch on theirs. It sucks when you purchase a game from a company that treats you like crap, its quite a helpless feeling.
I bought an EA game one time that they knew wasn't currently working on most systems, but they were selling it anyway and all sales were final. It was that idiotic download service they have, I forgot the name, but I have not purchased an EA game since (this was 2008). I haven't even bought DA: INQ even though the game is very appealing to me. F*ck EA.
Edit- It was only a $10 purchase... man, I hold a grudge.
Quote from: Huw the Poo on August 01, 2015, 09:16:29 PM
I was just making a little joke - I thought the emoticon sufficed to show that - and Jarhead seemed unoffended. But you just carry on being a dick, tgb, it seems to be what you enjoy.
Know what?You stay out of my way and I'll stay out of yours. OK?
I only feel compelled to say that if I am ever a game developer, I would simply refund requests like this, no questions asked.
I say that having never been in the position to refund money. But someone who will go through the trouble of 3 tickets is probably not just trying to scam me, and it's worth the $50 or whatever to avoid having this kind of press turn up on a Google search of the game.
It just makes you wonder sometimes. At any rate, to the OP, with no other advice, chalk it up to experience and vote with your wallet. Certainly I will now.
Agreed. Whatever the issue, it's a bit crap that the devs have basically just said "yeah we'll have a look at it" and then apparently done nothing.
Swatter: Good point, but it's a niche game already and how many people still need 32-bit builds?