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Digital Gaming => Computer Gaming => Topic started by: Boggit on June 17, 2016, 04:38:51 PM

Title: Help needed with Civ5
Post by: Boggit on June 17, 2016, 04:38:51 PM
I haven't played it for a while, but tried today.

It keeps crashing after the loading screen. i.e. press play, loading screen, back to library. There are no messages.

I've done the following...
Unticked the dlc restarted, then ticked the dlc and restarted. (Emperor of Melon's failed solution)
Deleted the appcache, restarted Steam, then Civ5
Verified the files

Short of reinstalling (which I don't want to do, as I have lots of dlc and mods [all of which worked last time I played]), what are my options. It seems quite a few people on the Steam forums have this problem. My rig is sufficient to play the game - it worked fine last time I played it. So what might work, or is this something for Firaxis support to look at?

Any help is appreciated. :smitten:
Title: Re: Help needed with Civ5
Post by: jomni on June 17, 2016, 06:15:35 PM
Right click on game in list > Properties > Local Files > Verify Integrity of Game Cache (Sorry.  I think you have done that already.)
Title: Re: Help needed with Civ5
Post by: Wolfe1759 on June 17, 2016, 06:37:16 PM
Just had a go myself to see if it worked.

Starts fine and get to the main game options menu.

Select to start a new game - starts up OK.

Select to load a saved game - crashes to desktop with no messages.


Title: Re: Help needed with Civ5
Post by: Boggit on June 17, 2016, 07:00:02 PM
Sadly I didn't even get that far. I got the little menu where you choose your DX type, then I got the loading screen. When that had finished it returned me to the Steam library. :( :idiot2:
Title: Re: Help needed with Civ5
Post by: jamus34 on June 17, 2016, 07:13:30 PM
Hmm couple of things I've found that can help.

1) check steam forums...they'll probably have some suggestions there.

2) Have you installed any new software lately? New AV or firewall? Try disabling those to see if it works.

3) I have had games go wonky with MSI afterburner...close that if you use it.

4) Last and not least...but the biggest pain...a DX update might be borking it...it's the biggest PITA because first you have to figure out which kernel (or version, or patch, forget what they are called by MS) then decide between keeping it or uninstalling.

Also check the config file...sometimes non-matching resolutions can cause an issue...typically for older games but you never know.
Title: Re: Help needed with Civ5
Post by: Boggit on June 17, 2016, 07:34:10 PM
Thanks Jamus  :)

What you say makes sense, but in the context of my Civ5 setup none should apply, as I've made no systemic changes since I last played Civ5 - which of course played just fine then! :o

I'll browse the steam forums a bit more, but sadly I don't seem to be alone there with other people getting the same issue. I wish Firaxis support were active, as hopefully they could fix this. :'(
Title: Re: Help needed with Civ5
Post by: Gusington on June 17, 2016, 08:32:50 PM
As Jamus says it may be the firewall...I had a very similar issue with Shogun 2 because of AV software.
Title: Re: Help needed with Civ5
Post by: Boggit on June 17, 2016, 09:10:14 PM
Thanks Gus. :)

Sadly no. I have had Norton 360 for years. It would have happened before now. Thanks for the thought tho'... keep 'em coming. O0
Title: Re: Help needed with Civ5
Post by: Boggit on June 18, 2016, 12:18:21 AM
What is worrying is this seems to be a common problem on the Steam forums, but it seems that nothing much is being done about it. I'd be very happy to see Firaxis or 2K post a fix on the forums, otherwise the game is unplayable. Also the failure to load save games that Wolfe1759 ran into seems to be very common on the Steam forums. Again no fix seems available - all very disappointing. :(
Title: Re: Help needed with Civ5
Post by: Boggit on June 18, 2016, 01:34:15 AM
Very bizarre. I got it working again. I deleted all my workshop items and re verified the game files (but I'd done the reverifying last time too). Now it works. I tested it on the kids Mac too, but it was working fine. It seems it was a Windows issue. Very odd...
Title: Re: Help needed with Civ5
Post by: Gusington on June 18, 2016, 10:31:42 AM
What Windows version do you have?
Title: Re: Help needed with Civ5
Post by: Boggit on June 18, 2016, 04:45:55 PM
Win7, but many of the people who have had problems had Win 10.

I got a nice and helpful reply from 2K support (pasted below for the benefit of anyone else who gets this problem) which suggests you do pretty much what I did just before I got the email (although I also got rid of my workshop subscriptions in the event they were affecting compatibility. I'll gradually re add them (hopefully I can remember what I had! ::)) ).


Thank you for contacting 2K Customer Support and for your interest in Civ V. I'm a big fan of the Civilization series myself and I fully understand how this can be frustrating. I will give my best to resolve this issue for you!

Please do each of the following, to ensure that the game and all its additionally required software is properly installed:

Verifying Game Cache
· Load Steam.
· From the Library section, right-click on the game and select "Properties" from the menu.
· Select the "Local files" tab and click the "Verify integrity of game cache" button.
· Steam will match the local files to the cloud files, and fix any errors it encounters.

Reinstalling DirectX
· In the Steam installation folder of the game you're having trouble with, there will be typically be a DirectX setup package.
· Example file path: C:\Program Files (x86)\Steam\steamapps\common\Sid Meiers Civilization V\DirectX\
· Find and run DXSETUP.exe
· Reboot the computer (mandatory)

Reinstalling Vcredist
· Navigate to your game's Steam folder – there will typically be a Vcredist folder.
· Example file path: C:\Program Files (x86)\Steam\steamapps\common\Sid Meiers Civilization V\vcredist\
· Find and Run vcredist_x86.exe
· Should the files already be installed, you will be prompted to either 'uninstall' or 'repair'. Choose 'repair'.
· Reboot the computer (mandatory)


--------------------------------------------------------------------------------

If that doesn't resolve the issue, we will need to see your DXDiag and MSinfo files to perform a deeper investigation of your system specs.

This Support Article will show you how to access these files and attach them to your reply.

Once we receive the DxDiag and MSinfo files, we'll investigate your issue and update your ticket.

Should you have any further questions or concerns, please don't hesitate to contact us again.
Go forth and conquer!


Title: Re: Help needed with Civ5
Post by: joram on June 18, 2016, 07:39:03 PM
This happened to me awhile back and what worked for me was just verifying the local cache.   I saw it didn't initially work for you so I didn't speak up but am glad you got it work8ng eventually.
Title: Re: Help needed with Civ5
Post by: Boggit on June 19, 2016, 12:08:31 AM
Thanks Jorum. O0 Yes eventually, after searching for an answer and trying lots of different things. I just wish I hadn't had to spend hours to get it fixed. ???
Title: Re: Help needed with Civ5
Post by: Gusington on June 19, 2016, 12:55:59 PM
This thread is getting me jonesed to play Civ V as Portugal...
Title: Re: Help needed with Civ5
Post by: Boggit on June 19, 2016, 01:24:32 PM
I've just started a new game as Al-Rashid, Arabia to focus on merchant networks. My immediate neighbours are Haile Selassie (Ethiopia), which looks a good option - and is expanding rapidly, and Elizabeth of England. Portugal does appear a good one to play - I've had them as opponents and they seem to last well.
Title: Re: Help needed with Civ5
Post by: Gusington on June 19, 2016, 01:36:32 PM
I've played Ethiopia several times and absolutely loved it each time. They are historically delicious.
Title: Re: Help needed with Civ5
Post by: Hancock on June 19, 2016, 02:30:21 PM
In response to the earlier noted problems, I have had none, including upgrading to Win 10 with no issues.

Now in my third game with Civ 5 playing Prince level.  Early on with Napoleon so no feedback as yet...except that I am starting on the arctic circle with lots of snow, ice and never say die barbarians who just won't go away.  Sometimes random sucks.

Previously played:

Elizabeth- As you might expect, naval power and commerce is the strength, so make sure you get at least one coastal city early on.

Morocco- those dudes pile up gold faster than leprechauns when you develop trade routes.  Need to try that one again.
Title: Re: Help needed with Civ5
Post by: Boggit on June 19, 2016, 02:56:35 PM
Quote from: Gusington on June 19, 2016, 01:36:32 PM
I've played Ethiopia several times and absolutely loved it each time. They are historically delicious.
They do kick butt. My empire is in their hands now, and I'm starting a new game.

I had three cities, and three armies and was concentrating on building up my civilisation. I was starting to lose gold on my treasury for support. They had three cities, but still managed to start their offensive with 10 armies, yet were developing their lands nicely as well! Playing on Prince.
Title: Re: Help needed with Civ5
Post by: Boggit on June 19, 2016, 03:36:07 PM
Quote from: Hancock on June 19, 2016, 02:30:21 PM
Now in my third game with Civ 5 playing Prince level.  Early on with Napoleon so no feedback as yet...except that I am starting on the arctic circle with lots of snow, ice and never say die barbarians who just won't go away.  Sometimes random sucks.
I've just restarted with al-Rashid, but this time I was wiped out early on by raging barbarians...something is telling me I suck at this game! :-[
Title: Re: Help needed with Civ5
Post by: bob48 on June 19, 2016, 03:52:49 PM
I suspect even 'Numpty' level would beat 7 sorts of poo out of me :-(
Title: Re: Help needed with Civ5
Post by: Boggit on June 19, 2016, 04:05:40 PM
Quote from: bob48 on June 19, 2016, 03:52:49 PM
I suspect even 'Numpty' level would beat 7 sorts of poo out of me :-(
LOL! We should play a multi-player game, and be allies. ;D Better still, maybe we should get Gus and Hancock in as well to show us how it's done.
Title: Re: Help needed with Civ5
Post by: Hancock on June 19, 2016, 04:10:43 PM
Quote from: Boggit on June 19, 2016, 04:05:40 PM
Quote from: bob48 on June 19, 2016, 03:52:49 PM
I suspect even 'Numpty' level would beat 7 sorts of poo out of me :-(
LOL! We should play a multi-player game, and be allies. ;D Better still, maybe we should get Gus and Hancock in as well to show us how it's done.

Not sure I could " show you how it's done" as I'm not exactly sure what the hell I'm doing half the time.  But MP would be fun.  Tuna has Civ 5 as well, he's the resident expert I guess.
Title: Re: Help needed with Civ5
Post by: bob48 on June 19, 2016, 04:15:01 PM
Quote from: Boggit on June 19, 2016, 04:05:40 PM
Quote from: bob48 on June 19, 2016, 03:52:49 PM
I suspect even 'Numpty' level would beat 7 sorts of poo out of me :-(
LOL! We should play a multi-player game, and be allies. ;D Better still, maybe we should get Gus and Hancock in as well to show us how it's done.

I'd have to buy the game first - I've been fighting MD off about buying Civ IV for ages, let alone Civ V
Title: Re: Help needed with Civ5
Post by: Boggit on June 19, 2016, 06:22:47 PM
Well, it's an idea if you, Hancock, and Gus fancy a game. I've never played it MP and suck so far at SP, but what the hell... I have no problem with anyone else joining the game, and especially Tuna if he's that good. I might learn something off him.
Title: Re: Help needed with Civ5
Post by: Gusington on June 19, 2016, 09:16:51 PM
As long as everyone's turns here are shorter than the biblical ones MD takes in Civ IV or Warlock, then we can do this.
Title: Re: Help needed with Civ5
Post by: bob48 on June 20, 2016, 06:59:21 AM
I watched a bit of cheese develop an advanced culture and achieve space flight while waiting for an MD move in Warlock.........
Title: Re: Help needed with Civ5
Post by: Boggit on June 20, 2016, 07:27:00 AM
Quote from: bob48 on June 20, 2016, 06:59:21 AM
I watched a bit of cheese develop an advanced culture and achieve space flight while waiting for an MD move in Warlock.........
Now that is funny! :2funny:

So, are we doing this?
Title: Re: Help needed with Civ5
Post by: bob48 on June 20, 2016, 07:40:24 AM
I'll need to consult my financial advisor after the AOP payout at the end of the month :-)
Title: Re: Help needed with Civ5
Post by: Gusington on June 20, 2016, 07:48:54 AM
Weekends are better for me. As far as consultations I don't need to consult with anyone since I have no finances.
Title: Re: Help needed with Civ5
Post by: Boggit on June 20, 2016, 07:54:15 AM
Well, I can fit in with whatever, y'all decide. Hancock you in too?

@everyone - there's room for more if you want to throw your hat in. O0
Title: Re: Help needed with Civ5
Post by: MetalDog on June 20, 2016, 08:14:27 AM
I would throw my hat in but for two things:

1) I absolutely despise the hexes and one unit per tile

and

2) My desire to have a coherent strategy implemented seems to take an amount of time my opponents find to be intolerable.

So













BITE ME


:P








Title: Re: Help needed with Civ5
Post by: bob48 on June 20, 2016, 11:01:14 AM
....hug?
Title: Re: Help needed with Civ5
Post by: Barthheart on June 20, 2016, 11:31:58 AM
Oooooo can I get in on this MP game?  :D I'm probably not that good, as I only have 1900+ hours put into Civ V...  :uglystupid2:

MD and yet you like the hexes and 1 unit per tile in Warlock.... does that mean you'll like civ VI?  ^-^

Title: Re: Help needed with Civ5
Post by: MetalDog on June 20, 2016, 03:18:15 PM
Quote from: Barthheart on June 20, 2016, 11:31:58 AM
MD and yet you like the hexes and 1 unit per tile in Warlock.... does that mean you'll like civ VI?  ^-^


I've had this out with Tuna.  At best, Warlock is Civ lite.  And the one unit per hex is a pita in that, too.  I don't like having to bring my units to battle along a broad or deep front.  Stack and attack!  Disperse and mix and match.  Combined arms all in the same square (hex).  THAT is where it is AT!
Title: Re: Help needed with Civ5
Post by: Barthheart on June 20, 2016, 03:22:17 PM
Quote from: MetalDog on June 20, 2016, 03:18:15 PM
Quote from: Barthheart on June 20, 2016, 11:31:58 AM
MD and yet you like the hexes and 1 unit per tile in Warlock.... does that mean you'll like civ VI?  ^-^


I've had this out with Tuna. Blah blah blah blah blah I'm too old to adjust blah blah blah blah blah.

;)
Title: Re: Help needed with Civ5
Post by: MetalDog on June 20, 2016, 03:36:03 PM
Quote from: Barthheart on June 20, 2016, 03:22:17 PM
Quote from: MetalDog on June 20, 2016, 03:18:15 PM
Quote from: Barthheart on June 20, 2016, 11:31:58 AM
MD and yet you like the hexes and 1 unit per tile in Warlock.... does that mean you'll like civ VI?  ^-^


I've had this out with Tuna. Blah blah blah blah blah I'm too old to adjust blah blah blah blah blah.

;)

Listen you, if you don't stop picking on me, I will find out the games that you are desperate to own, buy you a copy of each, TELL you that they are on their way to you so the anticipation is KILLING you and when they finally arrive, you will find ALL the counters punched AND clipped.  Jaggedly. :P
Title: Re: Help needed with Civ5
Post by: Barthheart on June 20, 2016, 03:38:41 PM
Noooooooooooooooooooo :'(

Wait... That'll be just like Banzai Cat sending me D Day Omaha Beach...... :D
Title: Re: Help needed with Civ5
Post by: Boggit on June 21, 2016, 01:26:46 AM
So we have... so far
Gus
Hancock
Barthheart
Boggit
Bawb TBC?
MD TBC?
Tuna? Is he interested?

We really could do with someone who has played this MP to lead - I've only ever played SP! :-[
Title: Re: Help needed with Civ5
Post by: Barthheart on June 21, 2016, 05:26:27 AM
I could probably run it but what we really need is a time to play. With so many time zones it might be difficult. Plus, for me, with it being summer here unless it's raining I'm nor likely to be inside much.  :)
Title: Re: Help needed with Civ5
Post by: Tuna on June 21, 2016, 07:39:40 AM
Tuna is no expert!.. I would lean to Barth for expertise!.. Would be interested in MP, is there a limit as to how many can play? With Civ IV we found it was 4.
Title: Re: Help needed with Civ5
Post by: jamus34 on June 21, 2016, 08:33:00 AM
I would love to get in on this however my time availability is crap, ice never played MP and I barely know the SP game :P
Title: Re: Help needed with Civ5
Post by: Gusington on June 21, 2016, 05:41:52 PM
^Perfect.
Title: Re: Help needed with Civ5
Post by: Barthheart on June 21, 2016, 06:15:30 PM
Quote from: jamus34 on June 21, 2016, 08:33:00 AM
I would love to get in on this however my time availability is crap, ice never played MP and I barely know the SP game :P

(https://media.giphy.com/media/8fen5LSZcHQ5O/giphy.gif)
Title: Re: Help needed with Civ5
Post by: Boggit on June 21, 2016, 07:14:31 PM
Quote from: jamus34 on June 21, 2016, 08:33:00 AM
I would love to get in on this however my time availability is crap, ice never played MP and I barely know the SP game :P
I've only ever played 9/10 SP games. I'm no expert either.
Title: Re: Help needed with Civ5
Post by: Barthheart on June 21, 2016, 07:42:14 PM
Where's my shotgun.. I think I've found a barrel of fish....  >:D