My computer has been in the shop all week, and it appears I will have to replace it (Hello, Windows 8!). Anyway, in the meantime I'm using the wife's computer, and I thought I would download something from Gamesgate to play on it, but I couldn't remember my password. I entered my email address with a request to have it sent to me, but all I get in reply is a link to the home page - which requires the password before I can do anything. This has happened three times, and I've written support twice with no reply.
They've lost a good and formerly-steady customer.
Quote from: tgb on March 08, 2013, 06:40:34 AM
This has happened three times, and I've written support twice with no reply.
They've lost a good and formerly-steady customer.
I understand your frustration bud, and yes, their customer service sometimes takes a riduculous amount of time even to receive a response, which is usually useless. However, I'd be remiss if I did not state the obvious...
STOP LOSING YOUR PASSWORD. Three times!?!?! Really?
Quote from: Jarhead0331 on March 08, 2013, 06:55:44 AM
Quote from: tgb on March 08, 2013, 06:40:34 AM
This has happened three times, and I've written support twice with no reply.
They've lost a good and formerly-steady customer.
I understand your frustration bud, and yes, their customer service sometimes takes a riduculous amount of time even to receive a response, which is usually useless. However, I'd be remiss if I did not state the obvious...
STOP LOSING YOUR PASSWORD. Three times!?!?! Really?
I didn't lose my password three times. I had the wrong link sent to me three times.
I've always had very good customer service with them.. Alway's gotten quick attention from them, and I've contacted Customer Service a few times (All issues were not their fault, most like serial keys run out or whatever)..
Quote from: tgb on March 08, 2013, 07:05:41 AM
Quote from: Jarhead0331 on March 08, 2013, 06:55:44 AM
Quote from: tgb on March 08, 2013, 06:40:34 AM
This has happened three times, and I've written support twice with no reply.
They've lost a good and formerly-steady customer.
I understand your frustration bud, and yes, their customer service sometimes takes a riduculous amount of time even to receive a response, which is usually useless. However, I'd be remiss if I did not state the obvious...
STOP LOSING YOUR PASSWORD. Three times!?!?! Really?
I didn't lose my password three times. I had the wrong link sent to me three times.
OK. That reduces your comparative negligence. Still, in the future, DON'T LOSE YOUR PASSWORD! ;)
Quote from: tgb on March 08, 2013, 06:40:34 AM
My computer has been in the shop all week, and it appears I will have to replace it (Hello, Windows 8!). Anyway, in the meantime I'm using the wife's computer, and I thought I would download something from Gamesgate to play on it, but I couldn't remember my password. I entered my email address with a request to have it sent to me, but all I get in reply is a link to the home page - which requires the password before I can do anything. This has happened three times, and I've written support twice with no reply.
They've lost a good and formerly-steady customer.
I will be curious to hear about your experience with Win 8. I have a laptop with it...and it has been pretty problematic. In fact, strangely, the GamersGate site wont even run.
I'm in the market for a new PC right now and I think Windows 7 will be my OS of choice....
Believe me, I would prefer 7. Talking to the people at Best Buy, Microsoft set a date at which point all Windows 7 machines had to be taken off the floor, and could no longer be sold. It's also not possible to downgrade from 8 to 7 because the drivers are different. I have to get the new system from Best Buy because I have credit there, and cash is tight.
^Bestbuy has one of the worst credit programs in the country. Use it for what you need and then close it!
As for Windows 8, I guess I'm one of the lucky ones...so far, so good. Fingers crossed.
Quote from: MIGMaster on March 08, 2013, 08:00:49 AM
I'm in the market for a new PC right now and I think Windows 7 will be my OS of choice....
ditto -- honestly, i can't see any good reason to get Win 8 at the moment. I know it's the future, but do I really want to exchange (A) my familiarity with win7 and (B) reassurance that I can play all my games on it for (C) Window 8's fabulous new Mac-inspired touchscreen-esque extravaganza? Not even a little bit.
oops - was ninja'd by JH's post -- well, that's encouraging anyway...
What about buying a Macbook or MacMini (http://www.bestbuy.com/site/Apple%26%23174%3B+-+Mac+mini+-+Intel%AE+Core%3F+i5+Processor+-+4GB+Memory+-+500GB+Hard+Drive/4840634.p?id=1218548287950&skuId=4840634#tab=specifications) there and installing Win7 through Bootcamp or Parallels? What is your budget? MacMini's start around $600. $800 for more beef. It's no gaming powerhouse but it should be able to run games as well as a midrange Windows box. Win7 Pro 64bit OEM is going for about $140, Home edit. for about $100. Sometimes you can find new copies on Ebay for less.
If you want to stick with a Win7 box then buy online or use their 'availability' thingie to see if there are any Win7 computers at another Bestbuy further away. Bestbuy shows about 300 win7 types currently online. Many might be old listings but a quick peek shows some that ship in a few days.
Also, JH is right. Pay that BB card off as fast as you can. If you are even a few days late with a payment or miss that 'no interest' pay-by deadline then after that Best Buy will give you the financial equivalent of a surprise colonoscopy every time you open your card statement.
My gaming laptop is in the shop right now.
I'm working off Daughter #2's laptop, which uses Windows 8. Initially it's counter-intuitive. It's Windows suddenly woke up with the idea that it wanted to become a bad imitation of Apple.
After using it for a while I have learned how it works. Even so, it still does dumb stuff. When I view an image it takes three mouse clicks to get back to the desktop. Dumb.
Getting to the control panel is a PITA. I still haven't figured out how to do simple stuff like pull up the Accessories folder and get to a calculator. The startup tiles screen is something I ignore at every opportunity.
Given the choice I'd go with Win 7. But if my gaming rig gets replace I may not be given the choice. So far I can say I've found a single feature on Win 8 that I like better than Win 7, though the laws of random chance mean I'm likely to eventually find something.
Quote from: LongBlade on March 08, 2013, 09:38:50 AM
My gaming laptop is in the shop right now.
I'm working off Daughter #2's laptop, which uses Windows 8. Initially it's counter-intuitive. It's Windows suddenly woke up with the idea that it wanted to become a bad imitation of Apple.
After using it for a while I have learned how it works. Even so, it still does dumb stuff. When I view an image it takes three mouse clicks to get back to the desktop. Dumb.
Getting to the control panel is a PITA. I still haven't figured out how to do simple stuff like pull up the Accessories folder and get to a calculator. The startup tiles screen is something I ignore at every opportunity.
Given the choice I'd go with Win 7. But if my gaming rig gets replace I may not be given the choice. So far I can say I've found a single feature on Win 8 that I like better than Win 7, though the laws of random chance mean I'm likely to eventually find something.
These complaints are not really Window's fault though...you just haven't learned how to use it yet. Yes, its always a pain being forced to learn a new system, but that doesn't mean its less convenient in the long run, or worse, is actually broken.
I have always had first class service from GamersGate. Just send a personal query with your problem.
They are usually very prompt.
isn't that what "writing support" means?
Quote from: LongBlade on March 08, 2013, 09:38:50 AM
My gaming laptop is in the shop right now.
I'm working off Daughter #2's laptop, which uses Windows 8. Initially it's counter-intuitive. It's Windows suddenly woke up with the idea that it wanted to become a bad imitation of Apple.
After using it for a while I have learned how it works. Even so, it still does dumb stuff. When I view an image it takes three mouse clicks to get back to the desktop. Dumb.
Getting to the control panel is a PITA. I still haven't figured out how to do simple stuff like pull up the Accessories folder and get to a calculator. The startup tiles screen is something I ignore at every opportunity.
Given the choice I'd go with Win 7. But if my gaming rig gets replace I may not be given the choice. So far I can say I've found a single feature on Win 8 that I like better than Win 7, though the laws of random chance mean I'm likely to eventually find something.
Search online for the list of W8 hotkeys. The windows key (next to crtl) + Q will bring up the search screen. Type calc and you will see the calculator.
Then you could also install any of the start menu programs to give you a W7 style start button. I use Classic Shell.
Quote from: Staggerwing on March 08, 2013, 09:36:13 AM
What about buying a Macbook or MacMini (http://www.bestbuy.com/site/Apple%26%23174%3B+-+Mac+mini+-+Intel%AE+Core%3F+i5+Processor+-+4GB+Memory+-+500GB+Hard+Drive/4840634.p?id=1218548287950&skuId=4840634#tab=specifications) there and installing Win7 through Bootcamp or Parallels? What is your budget?
LOL!
Better yet.. just get a Windows machine, and buy an OEM version of Win7 to install on it. Problem solved.
No need to throw an excessive amount of money to the apes at Apple.
I ordered my notebook PC from Newegg a couple months ago, and they still had some that came with Win7, anyway.
Quote from: Ubercat on March 08, 2013, 11:42:34 AM
isn't that what "writing support" means?
It is. I finally heard back today from someone who could only confirm that the link I was being sent was bad, and then pass me up the chain to someone who will get back to me next week. >:(
Quote from: Nefaro on March 08, 2013, 01:22:26 PM
Quote from: Staggerwing on March 08, 2013, 09:36:13 AM
What about buying a Macbook or MacMini (http://www.bestbuy.com/site/Apple%26%23174%3B+-+Mac+mini+-+Intel%AE+Core%3F+i5+Processor+-+4GB+Memory+-+500GB+Hard+Drive/4840634.p?id=1218548287950&skuId=4840634#tab=specifications) there and installing Win7 through Bootcamp or Parallels? What is your budget?
LOL!
Better yet.. just get a Windows machine, and buy an OEM version of Win7 to install on it. Problem solved.
No need to throw an excessive amount of money to the apes at Apple.
I ordered my notebook PC from Newegg a couple months ago, and they still had some that came with Win7, anyway.
I think his concern was that a new Win8 machine's hardware would be incompatible with Win7 due to lack of existing win7 drivers for components made specifically for Win8. Apparently there are some Win8 Pro installations that come with a retrograde option as part of the license but installing win7 is said to be tricky.
There are, of course, still plenty of Win7 boxes for sale at various on-line sites.
Quote from: junk2drive on March 08, 2013, 11:45:49 AM
Search online for the list of W8 hotkeys. The windows key (next to crtl) + Q will bring up the search screen. Type calc and you will see the calculator.
That's a retrograde step though, isn't it? Having to type to call up an application? What's wrong with clicking accessories -> calculator, or (as I do) have it pinned somewhere?
Isn't typing to call up applications something Windows users constantly take the piss out of Linux users for? :-\
Sorry you're having issues with GamersGate, tgb. I've yet to have any issues with them myself, but I know that doesn't make your own problem go away. :-\
As for Win8, I'll cheerfully skip it in favor of the next iteration. Microsoft has long since established that only every other OS is any good anyway -- sort of like the Star Trek movies (minus Nemesis <sigh> ).
Two pieces of good news:
1) I finally got my password reset today and
2) I got my new Windows 8 system last night, and I don't hate it at all. 8 has some annoyances, but it's not the steep learning curve I was expecting.
The problem I have with MS is their attitude. I was part of a successful busines and the old saying is true: The customer is always right. If he wants Win7, let him buy it! Don't tell him he can't...how stupid! Let him know it is an obsolete product that will see dimishing support, but if he wants to give you $$$, then for Heaven's sake, LET HIM and give him what he wants! Instead, MS has the attitude "You vill buy zis Win8 und you VILL LIKE IT! Ve are Microsoft and you vill buy what ve tell you to!" That is no way to treat customers. That attitude cannot help but drive some angry customers into the waiting arms of Apple and others whom the customer would not have seriously considered if MS had been friendly and agreeable and taken his money in return for what he wanted. Dumb, dumb dumb...however dominant they may be it is bad business to feed the competitor, however small.
I recently bought a Win 8 ultrabook and it's really nice once you get used to it.
Some operations are faster and the touch pad operations has vastly improved (the second point does not matter for keyboard mouse users).
Quote from: solops on March 09, 2013, 09:15:52 PM
The problem I have with MS is their attitude. I was part of a successful busines and the old saying is true: The customer is always right. If he wants Win7, let him buy it! Don't tell him he can't...how stupid! Let him know it is an obsolete product that will see dimishing support, but if he wants to give you $$$, then for Heaven's sake, LET HIM and give him what he wants! Instead, MS has the attitude "You vill buy zis Win8 und you VILL LIKE IT! Ve are Microsoft and you vill buy what ve tell you to!" That is no way to treat customers. That attitude cannot help but drive some angry customers into the waiting arms of Apple and others whom the customer would not have seriously considered if MS had been friendly and agreeable and taken his money in return for what he wanted. Dumb, dumb dumb...however dominant they may be it is bad business to feed the competitor, however small.
Yeah except apple has the exact same shitty attitude, so your screwed no matter what.
Except if you start using linux ofcourse, then you can always hope your games will work otherwise your screwed there too.
Quote from: jejo68 on March 10, 2013, 05:55:04 AM
Yeah except apple has the exact same shitty attitude, so your screwed no matter what.
Except if you start using linux ofcourse, then you can always hope your games will work otherwise your screwed there too.
This is
precisely the reason that Linux is my main OS. I like to do whatever the hell I want with my own PC, not what some corporation thinks I should be doing.
You're right about games, but gaming on Linux is in the middle of a quantum leap forward, mostly thanks to indie devs and partially thanks to Valve (loathe though I am to admit it). In fact, since I'm currently taking a break from Guild Wars 2, I've been doing all my gaming in Linux for the past week. It's only going to get better, too.
Linux is free by the way. ;)
Are you using WINE or primarily gaming with Linux based games and ports? I tried to get stuff to run under WINE but never had much luck.
Quote from: Staggerwing on March 10, 2013, 10:16:07 AM
Are you using WINE or primarily gaming with Linux based games and ports? I tried to get stuff to run under WINE but never had much luck.
The latter. Like your good self, I haven't had much luck with WINE. Thanks to indie devs, Desura and now even Steam, everything I've wanted to play recently - with the exception of Guild Wars 2 - has been available natively in Linux. :)