Mrs bawb would like some help

[Pelenise]

Poor Bawb his windows 10 was eaten,   :( so I went into action, and phone for a PC repair man to come and fix it,  he fixed windows 10, but i now have problems.  cannot get his emails to work,  I am using windows live (windows essentials live)  I have correctly signed into to it but now I'm getting rather annoyed as I have tried 3 days to get this up and running, when I log into his emails I am getting another box with requires me to authentic his email and password,  this I do,  it then again pops up, after 3 attempts I cancelled it I was being informed:
                                       
                                         Server Error: 0x800cc90
                                         response:    -ERR[AUTH] Authentication fail                     
                                         Server:        'pop3.blah-blahblah.co.uk
                                         Windows live mail error ID:  0x8000cc92
                                          protocol:     pop3
                                          port:             110
                                          Secure(SSL):  No

can someone help me please,   normally I have this sorted but i cannot find a way on this one,  I have researched the error nrs only to find that if I buy xyz for £45.69 it will fix it

Thank you  O:-)
                                         

[OJsDad]

Try this Pelenise.  There are two responses that may help.

http://answers.microsoft.com/en-us/windowslive/forum/livemail-wlsettings/windows-live-mail-error-0x800ccc92-and-0x800ccc90/d339b501-e59c-4812-9927-502f4f17a510

[Pelenise]

Try this Pelenise.  There are two responses that may help.

http://answers.microsoft.com/en-us/windowslive/forum/livemail-wlsettings/windows-live-mail-error-0x800ccc92-and-0x800ccc90/d339b501-e59c-4812-9927-502f4f17a510

thanks did try that updated windows live mail,  but still didn't work :'(

[OJsDad]

Didn't MS stop supporting Live Mail?

[mirth]

Didn't MS stop supporting Live Mail?

Pretty much

https://www.theguardian.com/technology/askjack/2016/jun/02/microsoft-killing-windows-live-mail-what-should-i-do-hotmail-msn-outlook

[bob48]

Logged on using the works laptop. What! all you clever buggers and no solution yet?

[mirth]

It's a national holiday in the States,  We're all slacking.

[panzerde]

Denise, did you get past this yet?

[Pelenise]

Denise, did you get past this yet?

No Doug, even looked at other email apps, but didn't know which one to use,  so frustrating,  tried outlook and told me his blueyonder account need update, lol,  i have uninstalled every thing and restarted over, still the same,   :tickedoff:0

[panzerde]

Hit me up tomorrow and I'll have one of the guys take a look at the machine.

[Staggerwing]

Hit me up tomorrow and I'll have one of the guys take a look at the machine.

You have henchmen stationed in the UK?

[panzerde]

Hit me up tomorrow and I'll have one of the guys take a look at the machine.

You have henchmen stationed in the UK?

I have henchmen everywhere! </maniacal laugh>

We just  have scary good tools that let us do stuff remotely just about anyplace we can get bandwidth. A lot of our clients are in industries like construction management and agriculture where we have to support people who are quite literally "out in the field." We've even done tech support on a guy's system while he was 30K feet over the Atlantic.

Wasn't much we could do until Bawb and Denise got Windows 10 loaded back up on it, we'd need hands in place to do that. But, now that there's a functioning OS we can remote in and probably clean stuff up.

Technically, I do have a Romanian group I could call on to do hands-on work in the EU, but we've never used them.

[bob48]

I'm getting it back together - many thanks for your help Doug!

[panzerde]

 O0

[GJK]

Logged on using the works laptop. What! all you clever buggers and no solution yet?

If you can log in successfully on the laptop, view the settings for that email account and copy them exactly as they are to the other computer.  Note that you'll want to look inside the "Advanced Settings" (possibly inside the "more settings" and then "advanced settings" section) because likely their POP3 and SMTP uses a unique port number.  You'll also want to see if they are using an SSL (secure connection) for the settings or not.  If you have it working on one device, all your settings are there and if you've replicated them exactly, then there's no reason why another device can't make the connection.