Why would a game developer choose to make FB the exclusive community hub?

[bayonetbrant]

I must say it is just a confusing mess to me.  There is no separation into major categories like:  support, general discussion, online play, ...  Additionally, unlike an easy to read list of topics, it is like every topic is fully expanded.  Also, there appears to be no sorting of topics, filtering, and way to search.  Is there any way to subscribe to a topic and get an email if someone replies to you?

How did this thing ever get over half a billion users?

It looks like FacePoop to me???????

It's not designed for archiving and retrieving, nor is it designed for topic segmentation.  It's designed for immediacy and rapid updating.  If you're using FB for anything other than posting "what's now" and photo galleries, you're over-stretching it, and it's going to fail to meet expectations.  It's like people who use Microsoft Word for publishing layouts.  You can do it with some severe limitations, but to do it right you need something else.
You can use FB for other things than what it's designed, but it's not going to measure up to better options.

Don't judge FB by the same standards you're applying to normal game company support forums.  That's not what it's for.  Judge it based on what it's designed for.  Now, if someone uses FB as a proxy for a normal game company support forum, then it's certainly acceptable to note that they're failing, but that's not FB's fault.