Storm Eagle Support is Fine

Bismarck · February 15, 2013, 05:02:13 PM

Storm Eagle Support has taken some knocks over the years but I had a great experience over the last few days. Jutland was a casualty of getting a new rig. I contacted Josh Rose and, over two days, walked me through to success.

Giving credit where it's due.

Slick Wilhelm · February 15, 2013, 05:14:18 PM

Well, that's certainly great news!

On the other hand, if you need to spend two days helping your customers getting your game to work on their system, is that really a smart DRM scheme choice?

I just can't see how the revenue they would lose from "pirates" stealing a freebie of their game would ever equal the amount of revenue they've lost by alienating their bread & butter clientele.

Bismarck · February 15, 2013, 05:19:21 PM

It wasn't the DRM; it was a corrupt file. Also, my wife and I were gone over Valentine's. ;)

Slick Wilhelm · February 15, 2013, 06:56:53 PM

Good man, Bismarck. Nice to see the wife still has priority on those special days. :)

Gusington · February 15, 2013, 07:34:30 PM

Funny how this pops up now. I am in a dreadnought sorta mood.

son_of_montfort · February 15, 2013, 11:28:32 PM

Quote from: Gusington on February 15, 2013, 07:34:30 PM
Funny how this pops up now. I am in a dreadnought sorta mood.

There is a big debate if Jutland is superior to NWS's Steam and Iron. From what I have read, graphics in Jutland is clearly the winner, but it has a finicky UI and is not as "accurate" or adaptable as Steam and Iron. But I would love to hear more from experts here on that topic (without turning this into a flame-fest about DRM, please).

Sir Slash · February 15, 2013, 11:49:16 PM

I'm a SAI man full broadsides and ramming speed. Especially as the new campaign add-on is due any day. Jutland & RJW remind me of an old girlfriend, great to look at but dumb as a post. SAI feels like it actually wants me to play it. Jutland was a battle about a naval battle. And I too had a very bad Storm Eagle experience. I hope they've improved their service and they're games.

Arctic Blast · February 16, 2013, 02:35:25 AM

Quote from: Gusington on February 15, 2013, 07:34:30 PM
Funny how this pops up now. I am in a dreadnought sorta mood.

Have you ever seen a game thread and not immediately wanted to play said game? ;D

Bismarck · February 16, 2013, 10:05:55 AM

All the time.

Gusington · February 16, 2013, 10:20:54 AM

Saturday morning = dreadnoughts in my house. Like Cheerios. Without the milk and health benefits.

Boggit · February 16, 2013, 10:36:31 AM

Quote from: Sir Slash on February 15, 2013, 11:49:16 PM
I'm a SAI man full broadsides and ramming speed. Especially as the new campaign add-on is due any day. Jutland & RJW remind me of an old girlfriend, great to look at but dumb as a post. SAI feels like it actually wants me to play it. Jutland was a battle about a naval battle. And I too had a very bad Storm Eagle experience. I hope they've improved their service and they're games.

Might have to wait a few months, but I'm hoping the Boss or the Kid's will indulge me SAI for my birthday in April - it's not a lot to ask is it? :P

@Sir Slash
In your opinion is the campaign really imminent, or an expression of optimism by the developers? I'm hearing so many good things about SAI's playability and the thought that there will be a campaign (and hopefully more in the future) makes battles take on a new and deeper dimension.

Johnnie · February 16, 2013, 11:02:50 AM

I think Sir Slash has it down perfectly. Jutland is very nice to look at. However in any action involving more than 3 or 4 ships, it is virtually impossible to control the action or even to follow what is actually happening. (This aside from the fact that my version hasn't worked for years due to the DRM scheme.)

S&I, while graphically minimalist, allows you to actually play squadron and fleet actions. It also allows you to tweak the level of command control beyond the strictly realistic to give the player more control if desired. But the deciding factors have to be the playability and the historical results (the ultimate realilsm factor.)

Can't resist: And would you rather be dealing with Chris and a game that actually works and doesn't just stop working, or with Storm Eagle.

Bismarck · February 16, 2013, 11:13:56 AM

I get along with both - but then I get along with everybody except Curtis and Giftzwerg's lackeys.

I can control large Jutland/RGW scenarios by giving commands on the 2D map and switching to 3D to watch the action.

mirth · February 16, 2013, 12:04:46 PM

I'll give Jim Rose credit for recent efforts to mend fences with his customer base, but he has years of belligerence to make up for. Personally, I'll never buy from SE again based on his past behavior. There's no trust left.

Sir Slash · February 16, 2013, 12:31:25 PM

Chris posted an announcement last month on the other site about the campaign. Here's the link. Should be out this month or next and looks delicious. The campaign beta was buggy as hell but the SAI team really worked hard to get all the gremlins out and answered all complaints/issues very quickly. This one's a must have for me. http://forums.navalwarfare.net/showthread.php?2705-STEAM-AND-IRON-CAMPAIGN-EXPANSION-ANNOUNCEMENT I hope that's right.