Problems with Steam

[DicedT]

I have the activation code for a game. I enter it into Steam and it's accepted, but the "Next" button to install the game does not appear. Nor is it listed in my library of games. When I reenter the serial number, it says I already own the game. Has this happened to anyone?

Michael

[Jarhead0331]

Is it a pre-release game? Where was the game purchased? Is it region compatible? Have you tried closing down steaming and restarting it?

[DicedT]

Might be pre-release (Ace Patrol: Pacific - PC version). I've even tried reinstalling Steam. 2K has given me three different codes to try. They can't figure it out.

I tried Steam Support. They said the game hasn't been released, though I saw Pocket Tactics has played it.

Michael

[smittyohio]

It hasn't been released... Pocket tactics played a preview build, not the release version.

[DicedT]

Yeah, but the publisher gave me the Steam codes - unless they gave me the codes for the release and not the pre-release.

Somehow, I have a feeling the problem isn't with Steam.

Michael

[steve58]

...sounds to me like they gave you the code for the release version.  I thought I read that Pacific Skies will be released tomorrow.  It'll probably work/install tomorrow afternoon.

[Nefaro]

Yeah, it's not been released yet.  Sometimes you also have to restart Steam when you have pre-ordered/activated a game, if you've left it running for awhile, before it shows up (on the day of release).

[Gusington]

Yeah restarting Steam has helped me a lot lately.