Steam Down?

[JudgeDredd]

I think he meant if they are having issues, they should be letting people know...as in not right now, but immediately after any of the plethora of times it's quite recently

I haven't seen a single announcement. I haven't looked - but I shouldn't really have to. With the problems they've been having, there should be a prominent message at the very least acknowledging it and probably letting people know the what the problems are and what's being done.

But - as we all know (I think)...they're customer relations *EDIT* are aren't *EDIT* superb. I've certainly had a couple of occasions where I've required assistance and they were slow and unhelpful - and that's me being polite!

[Tpek]

I think he meant if they are having issues, they should be letting people know...as in not right now, but immediately after any of the plethora of times it's quite recently

I haven't seen a single announcement. I haven't looked - but I shouldn't really have to. With the problems they've been having, there should be a prominent message at the very least acknowledging it and probably letting people know the what the problems are and what's being done.

But - as we all know (I think)...they're customer relations are superb. I've certainly had a couple of occasions where I've required assistance and they were slow and unhelpful - and that's me being polite!

Slow and unhelpful? you are polite.
I've had worse than that. :P (worse than whatever you could have meant with that understatement)

[undercovergeek]

I think he meant if they are having issues, they should be letting people know...as in not right now, but immediately after any of the plethora of times it's quite recently

I haven't seen a single announcement. I haven't looked - but I shouldn't really have to. With the problems they've been having, there should be a prominent message at the very least acknowledging it and probably letting people know the what the problems are and what's being done.

But - as we all know (I think)...they're customer relations *EDIT* are aren't *EDIT* superb. I've certainly had a couple of occasions where I've required assistance and they were slow and unhelpful - and that's me being polite!

lol thanks JD, thats what i meant - just something on the store page, 'sorry about last night, we got hit by lightning' or whatever

[Martok]

I was having issues with Steam yesterday as well.  I went to restart my computer, and then nada; I had to switch to offline mode. 

[mirth]

I just had a helluva time getting it to start. Did a restart, got the "not connected to the internet" BS. Finally got in on the fifth or sixth try.

[Staggerwing]

yesterday I had the hardest time connecting. Today, got it on the first try.  :-\

[Tuna]

Today tried to get in, because my son wanted me to buy him a CK2 DLC.. I couldn't.. so I went on the web page instead.. At the end of the transaction it said my credit card was denied... Then later I went into paypal and CC page and saw I was charged for the game. My son looked and he still didn't have it.. Then he logged in with my ID on his computer and it was in my inventory (even though the purchase was to gift directly to his ID)... Oh well.. he got his game.. but yeah, things are definitely very wacky in the Steam world these days and lack of Customer Service really sucks in that situation!

[Boggit]

Steam died on me on Sunday. I had to go in several times before it would update Rome 2 TW to v10. At least I got there in the end. BTW, has anyone tried out the latest patch? Is the game properly playable now, or still a buggy beta lookalike? ::)

I can't say I've ever been that impressed with Steam's support. I recall asking them what I thought was a straightforward question, and the answer - despite further clarification/expansion - appeared to indicate that they didn't really understand what was being asked of them. When we EVENTUALLY got there they didn't know the answer/or do anything helpful to resolve my query. In the end I had to go to SEGA direct to get a sensible reply. In that case, I felt Steam Support came across pretty ignorant, and unhelpful. Maybe they've contracted out their support to a support centre in a country where English was not a first language. You can't really blame the support person if that is the case, but it does raise questions about quality management. To be honest if I have a problem now it seems much better to check out answers on the forum, than struggle to get an answer with a support ticket.

[bob48]

I'm getting a new problem with Steam now, or at least, new to me. I can load it ok, but as soon as I try and select anything, it freezes up and I get a message to say that 'Steam Client Bootstrapper' is not responding. I have no idea what that is, or how to fix it............

[Dolan50]

I'm getting a new problem with Steam now, or at least, new to me. I can load it ok, but as soon as I try and select anything, it freezes up and I get a message to say that 'Steam Client Bootstrapper' is not responding. I have no idea what that is, or how to fix it............

This might help. I also get this problem with Steam every time Windows updates.
Some helpful ideas in the comments section also.

Sorry, I guess it would have helped if I gave the actual link :-[
http://www.youtube.com/watch?v=_nGCSKs1Z24

[Nefaro]

Steam Community is running like shit here today.

I guess the weekend started early.  ::)

[steve58]

Steam is hosed on a Friday night :-\

[Nefaro]

Was just getting ready to play some RO2/Rising Storm MP and **Fvck You Nef!**  >:(

I'm paraphrasing, of course.

United States     28 of 56 Servers Online

[Martok]

It's times like this I'm glad I work an overnight job, and thus rarely have to worry about dealing with this crap. 

[JasonPratt]

Apparently the new hotness involves just straight downloading Free-to-play games to people's accounts, whether they asked for them or not, since after all they're free so what harm could they do if they aren't very large.  >:(