a Steam question

[Boggit]

@Steve58
Steam won't be interested in your problem. As far as they're concerned your purchase is linked to your account and they either are unwilling or as they'll say unable to allow you to uninstall your initial copy. If your first copy was retail hard copy, you might suggest to the publisher that you are being left with redundant software and that it unedrmines your confidence to buy at release, when a gold version is likely to turn up at a later date. The other argument is that inflexibility over this punishes you as a bona fide customer.

I have had a similar issue with another game and the publisher recognised the issue I'd raised and gave me a set of new game codes so I could legitimately gift the game and DLC I already had on account, given that I'd bought their more inclusive, shinier 'Gold' edition. They weren't cooperative at first, and gave some BS excuses, but being persistent and researching your consumer rights can sometimes persuade. Give it a go, you've nothing to lose by it.

[Great Ajax]

Steam will only give you a gift copy of an already owned Steam game in a package IF the product page says so.  If the product page doesn't mention a gift copy, then you will not get an extra copy.

See below

https://support.steampowered.com/kb_article.php?ref=4502-TPJL-2656

Trey

[Boggit]

Steam will only give you a gift copy of an already owned Steam game in a package IF the product page says so.  If the product page doesn't mention a gift copy, then you will not get an extra copy.

See below

https://support.steampowered.com/kb_article.php?ref=4502-TPJL-2656

Trey

Exactly. :) That is why I raised the issue with the publisher. Steam seem to take the view that the codes represent a personal licence tied to the steam user account. Fortunately for me, after considering my representations the publisher gave me unique codes for my duplicate retail copies so I could gift it. When you think about it, they were not losing out, since they were paid for each physical product in question. By dealing fairly, they retained a customer and struck a blow against future boycott and bad publicity of their products from a bona fide customer.

[steve58]

OK, so I ended up picking up the Train Simulator 2013 package I wanted even though I already owned the base game.  Steam warned me I already own TS2013 and explicitly told me, no extra copy.  Fine since I just wanted the 3 DLC routes that came with it anyway.  Long story, short.  I got the 3 new routes, added to my existing base game and DLC for ~$19 instead of spending $120... :). Case closed...