Slitherine - well that proper sucks

JasonPratt · June 24, 2016, 08:47:26 AM

Maybe it was revoked temporarily so as not to stack or compete with the Steam sale? I could see some administration nightmares coming from that.

Barthheart · June 24, 2016, 02:59:58 PM

Been a member of Matrix since like forever... well maybe 2005... and registered my first game shortly after that... still no coupon..... not even a tease like JD... >:(

JudgeDredd · June 24, 2016, 03:01:27 PM

lol - well - whatever the reason, I've gave up on it. TBH, CMANO was the only game I wanted - and I got that.

Pinetree · June 24, 2016, 10:03:51 PM

I've been a member of Matrix since 2003, never seen a coupon either.

Staggerwing · June 24, 2016, 10:15:10 PM

2005 for me but also No Joy.

VPaulus · June 29, 2016, 12:20:11 PM

Quote from: JudgeDredd on June 23, 2016, 12:54:31 PM
I got an email from Matrix/Slitherine saying I had a coupon for being registered for 9 years (must've been from first purchase, 'cos I registered on their forums in 2003).

Anyway, I went to collect it, and it's gone...the anniversary coupons page on Slitherine website now says "No anniversary coupons were granted to this user."

Well - there was - and it was there - I saw it.

Must've been revoked. O0

Now that, my friends, is how to properly reward people.

Oh well.......onwards

Hello JudgeDredd,

Although we have seen this thread, this is not the best place to ask about the coupon. It is best to contact our support or to write on our forums.

Regarding the coupon this is valid for 30 days, and it does not disappear once it is in the account. So I can confirm for all others who read this thread that you can use this within 30 days and most users do not have issues with the coupon.

Regarding your coupons, I can see you have several accounts, so you are likely looking at the wrong account. Please can you contact us at support[at]slitherine.com or open a Matrix Games helpdesk ticket where we can help. Please also include all your previous email addresses, as we'll merge all of these into one account.

JudgeDredd · June 29, 2016, 12:52:51 PM

Thanks VPaulus

I'm not particularly fussed about the coupon now as I've already bought the game I wanted and I'm unlikely to require/make another purchase within 30 days.

As for the accounts, now you mention it, I'm absolutely positive I merged those accounts and I'm certain it was after that it went awol.

Anyway - thanks for posting to reassure others.

Boggit · June 29, 2016, 01:26:43 PM

I tired to log in the other day after JD mentioned it. I couldn't log on as it was refusing my password. Yet I have several MP games on going which use the same password, and access is fine. Very odd. ???

VPaulus · June 29, 2016, 05:42:36 PM

Quote from: JudgeDredd on June 29, 2016, 12:52:51 PM
Thanks VPaulus

I'm not particularly fussed about the coupon now as I've already bought the game I wanted and I'm unlikely to require/make another purchase within 30 days.

As for the accounts, now you mention it, I'm absolutely positive I merged those accounts and I'm certain it was after that it went awol.

Anyway - thanks for posting to reassure others.

Just checked again your accounts and I can confirm that you have 2 accounts on SSL (Slitherine Same Login).
One is your main account, I can see that. However, as your Slitherine account is registered under a different email domain address (googlemail.com instead of gmail.com), what happened is that SSL system created automatically a separated SSL account.
It was from this account that the coupon was sent, as the anniversary date is 17/06, the date in which you have registered your Slitherine account.
So if you login in the SSL site (http://samelogin.slitherine.com/Account/Login?ReturnUrl=%2F) with your email @googlemail.com email address, you should be able to see the coupon.
Anyway, I would really appreciate if you contact me through our support[at]slitherine.co.uk, as I would like to fix your double SSL account issue.

Quote from: JasonPratt on June 24, 2016, 08:47:26 AM
Maybe it was revoked temporarily so as not to stack or compete with the Steam sale? I could see some administration nightmares coming from that.

The coupons are always valid, regardless we have a sale going on, in our stores or in any other store, like Steam.
The only limit is the number of coupons you can use when placing an order. You can only use one.

@Barthheart, @Pinetree, @Staggerwing
You'll receive one. You can check your anniversary date if you login in your SSL account:
http://samelogin.slitherine.com/Account/Login?ReturnUrl=%2F
You can also contact us at support[at]slitherine.co.uk and we can check anything related with your Matrix/Slitherine accounts, including your anniversary coupon.

Quote from: Boggit on June 29, 2016, 01:26:43 PM
I tired to log in the other day after JD mentioned it. I couldn't log on as it was refusing my password. Yet I have several MP games on going which use the same password, and access is fine. Very odd. ???

Probably you have registered more than one account under different email addresses. That's the most common issue.
Just contact us at support[at]slitherine.co.uk and we will be happy to fix anything related with your accounts.

Pinetree · June 30, 2016, 10:12:48 PM

Quote@Barthheart, @Pinetree, @Staggerwing
You'll receive one. You can check your anniversary date if you login in your SSL account:
http://samelogin.slitherine.com/Account/Login?ReturnUrl=%2F
You can also contact us at support[at]slitherine.co.uk and we can check anything related with your Matrix/Slitherine accounts, including your anniversary coupon.

hmm, it says my registration date is 4 July 2007 but I joined the matrix forums on 29 July 2003.

Staggerwing · July 01, 2016, 06:06:22 AM

I suspect that when our Matrix, Wargamer, and Slitherine accounts were all merged our join date was fixed at the newest of the three.

Barthheart · July 01, 2016, 08:28:17 AM

I believe it's tied to when you registered your first game... which can be very different from when you joined the forums....

Boggit · July 01, 2016, 09:50:48 AM

Quote from: VPaulus on June 29, 2016, 05:42:36 PM
Quote from: Boggit on June 29, 2016, 01:26:43 PM
I tired to log in the other day after JD mentioned it. I couldn't log on as it was refusing my password. Yet I have several MP games on going which use the same password, and access is fine. Very odd. ???
Probably you have registered more than one account under different email addresses. That's the most common issue.
Just contact us at support[at]slitherine.co.uk and we will be happy to fix anything related with your accounts.

I did have a Matrix and a Slitherine account, but both with the same email address. They were merged a few months back, and I didn't have any problem accessing the Matrix site until the other day. All my MP games seem to be accessible with the password. Maybe a one off? I haven't been back to the Matrix site since though.

JasonPratt · July 01, 2016, 10:59:37 AM

Thanks VPaulus! O0

(Incidentally I got my anniversary coupon a while back, and spent it, although I don't recall what on. 8) )

VPaulus · July 01, 2016, 12:35:00 PM

@Pinetree, @Staggerwing and @Barthheart
I'll quote this from our post in the Matrix forum regsrding the Anniversary coupons:

The registration date is take in this priority:
1. The date you registered for the Matrix members area.
2. If you never registered for the Matrix members area, the date you registered for the Matrix forum.
3. If you never did either of the above then the date you registered for the Slitherine site, forum or first played a PBEM++ game.
http://www.matrixgames.com/forums/tm.asp?m=4006249

Quote from: Boggit on July 01, 2016, 09:50:48 AM
I did have a Matrix and a Slitherine account, but both with the same email address. They were merged a few months back, and I didn't have any problem accessing the Matrix site until the other day. All my MP games seem to be accessible with the password. Maybe a one off? I haven't been back to the Matrix site since though.

Maybe. Can you please try it? :)